Walgreens, currently the second-largest pharmacy chain store in the U.S., has several remote customer service jobs that need to be filled. Walgreens says you’ll be fielding a variety of issues from customers, patients, pharmacists, and third-party vendors. Fortunately, we’re past the days when customer service representatives worked in call centers or tucked away in cubicles.
Remote customer service jobs have become increasingly popular in recent years, offering individuals the flexibility to work from home while still providing quality support to customers. If you’re interested in finding a remote customer service job, there are several steps you can take to increase your chances of landing a position.
To find one, add search terms like “remote” or “work from home” to your search listings. Sites like FlexJobs, which specializes in remote work jobs, can help you find 100% remote positions in your field. They have a massive database of jobs, so you’ll want to make sure you use the word “remote” when you’re searching. I did a quick search for “customer service remote,” and ZipRecruiter produced a list of hundreds of different openings. Another insurance giant, United Health Group, has a long list of remote customer service openings. United Health Group has subsidiaries around the world, so some of the positions available would be great if you are bilingual and/or living abroad.
1. Update Your Resume
Every day, there are thousands of remote customer service jobs posted to the FlexJobs site. In addition to flexible work opportunities, many of these jobs offer company benefits and a comfortable salary. It also offers a comfortable salary without requiring a college degree. By creating a compelling resume, networking, and using a trusted job board, you can land a remote customer service job and enjoy the freedom flexible work provides.
It’s also important to have a quiet place to work, like a dedicated home office. Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools. Customer service representatives serve as the first point of contact for customers. They provide information or answer questions about products or services and handle and resolve complaints to provide a positive customer service experience. Along the same lines as the tip above, consider your schedule and availability.
You’ll need to send a proposal to potential clients that highlight your skills and how you can help them succeed. And in addition to salary, many companies that hire for customer service roles also offer benefits, like health insurance, professional development opportunities, paid time off, and tuition assistance. Plus, these roles are in demand, so with the right job search plan, you can go from overlooked job seeker to sought-after candidate. Here’s what you need to know about what customer service professionals do, the skills required, and how you can find a customer service job.
Before you start applying for remote customer service jobs, make sure your resume is up to date and highlights your relevant experience. Include any customer service roles you’ve had in the past, as well as any relevant skills or certifications.
2. Search Online Job Boards
One of the easiest ways to find remote customer service jobs is by searching online job boards such as Indeed, Glassdoor, or FlexJobs. Use keywords like “remote customer service” or “work from home customer support” to narrow down your search results.
3. Network with Recruiters
Reach out to recruiters who specialize in remote work or customer service positions. They may have connections with companies that are actively hiring for remote customer service roles.
4. Polish Your Interview Skills
Prepare for remote job interviews by practicing answering common customer service questions and familiarizing yourself with video interview platforms. Showcase your communication skills and ability to problem-solve during the interview.
Frequently Asked Questions (FAQs)
- Can I work remotely as a customer service representative?
- What qualifications do I need for a remote customer service job?
- Are remote customer service jobs full-time or part-time?
Yes, many companies now offer remote customer service positions to employees.
Typically, employers look for candidates with strong communication skills, customer service experience, and the ability to work independently.
Remote customer service jobs can be either full-time or part-time, depending on the company’s needs.
