So you’re having issues with your portal app and you’ve decided that the best course of action is to restart it. But how exactly do you go about doing that? In this guide, we’ll walk you through the process of restarting a portal app in just a few simple steps.
Step 1: Identify the Issue
For instance, if you can’t log in to the Intune company portal app, it might be because of issues with Azure AD authentication. Here, delete the key that matches the GUID of the application that is stuck. During the repair process, the user will not have access to the company portal app. When the Intune company portal app repair is done successfully, a check mark appears next to the Repair button.
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The first step in restarting a portal app is to identify the issue that is causing the app to malfunction. Is it freezing or crashing? Are certain features not working properly? Once you have pinpointed the issue, you can move on to the next step.
HealthCheck feature also has some restart effects by design, as if a specific instance is having problems, it will try to restart the instance as explained in Health Check Feature. Additionally, if an instance becomes unavailable for a long time, HealthCheck will replace the unhealthy instances, up to a maximum of 3 per day. To accomplish that, click Start and type “Company Portal” and launch the Company Portal app.
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Step 2: Close the App
In order to restart the portal app, you will first need to close it completely. This means making sure that the app is not running in the background on your device. Depending on your operating system, you can typically do this by swiping up or right-clicking on the app and selecting “close” or “quit.”
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Step 3: Clear Cache and Data
Next, you may want to consider clearing the cache and data for the app. This can help resolve any issues related to corrupted files or settings that may be causing the app to malfunction. To do this, go to the app settings on your device and look for the option to clear cache and data.
Step 4: Restart Your Device
Once you have closed the app and cleared the cache and data, the next step is to restart your device. This will help refresh the system and ensure that any lingering issues are resolved. Simply power off your device, wait a few seconds, and then turn it back on.
By following these simple steps, you should be able to successfully restart your portal app and hopefully resolve any issues that were causing it to malfunction. If the problem persists, you may want to consider reaching out to the app developer for further assistance.